Global Account Operations Manager responsible for operational relationships with HP's Tier 1 Global Accounts. Managing customer expectations and ensuring service level agreements are met.
SO
Hybrid Ingeniero de Excelencia Operacional
Posted 5 days ago
About the role
- Operational Excellence Engineer focused on designing methodologies for operational control in telecommunications. Leading continuous improvement projects and ensuring compliance with quality standards.
Responsibilities
- Diseñar e implementar metodologías de trabajo y rutinas de control operacional.
- Liderar proyectos de mejora continua bajo enfoques Lean, Six Sigma u otros.
- Generar reportes operativos e indicadores claves de desempeño (KPI) con foco en productividad, eficiencia y cumplimiento.
- Definir formatos de registro, trazabilidad y visualización de información crítica para la operación.
- Promover una cultura de excelencia operacional y mejora continua transversal.
- Asegurar el cumplimiento de estándares de calidad bajo la norma ISO 9001:2015.
- Ejecutar el levantamiento, documentación y mejora de procesos operacionales, asegurando su estandarización y alineación con los objetivos estratégicos, en coordinación con las distintas áreas de la organización.
Requirements
- Título profesional en Ingeniería Industrial y/o afines.
- Experiencia mínima de 3 años en roles similares.
- Conocimiento y experiencia aplicando metodologías Lean, Six Sigma, BPM, o similares.
- Manejo avanzado de Excel y herramientas de análisis de datos (Power BI deseable).
Benefits
- Ingreso a planilla completa (Gratificación, Vacaciones, CTS, Seguro ESSALUD y Vida Ley)
- Capacitaciones certificadas por la empresa
- Línea de carrera
- Acceso a convenios para descuentos corporativos
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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