Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
About the role
- Translator for Sentry Insurance translating phone conversations and rewriting documents in English and Spanish. Hybrid work model with office locations in Wisconsin and North Carolina.
Responsibilities
- Translate verbally phone conversations and rewrite documents in both English and Spanish
- Participate on phone calls between Sentry and Claimants
- Interpret various dialect meanings while translating verbally or in written form
- Provide translation services to all Sentry offices
- Translate a high volume of calls daily
- Provide a high quality of customer service for internal and external customers
Requirements
- Associate Degree or equivalent work experience
- 0-2 years of related work experience
- Excellent ability to speak, read and write fluently in English and Spanish
- Familiar with various dialect meanings in both English and Spanish
- Previous experience in the insurance field is desirable
- Ability to meet tight deadlines, maintain confidentiality and provide work direction.
Benefits
- Hybrid work model
- Meal Subsidy available for associates who report to an office
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
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