Customer Success Engineer at Darktrace providing technical product solutions for existing customers in cybersecurity AI. Supporting deployment and identifying new use cases while fostering customer relationships.
About the role
- Technical Customer Success Manager ensuring customer onboarding and maximizing product value. Collaborating with cross-functional teams to drive customer success for Sentry products.
Responsibilities
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
- Drive customer success and health through effective onboarding, adoption, value realization, and retention.
- Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
- Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
- Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
- Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.
Requirements
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- Experience in working with complex, multi-divisional, multi-geographical customers
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
Benefits
- Offers Equity
- Offers Commission
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