Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Technical Customer Success Specialist responsible for enhancing customer satisfaction through proactive support. Collaboration with internal teams to resolve customer inquiries in a tech-centric environment.
Responsibilities
- Be the main point of contact between the company and B2C/B2B customers
- Collect relevant information from our clients and internal databases and verify it
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue
- Work alongside techies to understand IT business logic
- Partner with our customers to effectively resolve issues through online chat and email
Requirements
- Excellent communication skills in **English** and **Lithuanian**
- Proven experience in customer support or related roles
- Quick reaction and concentration, empathy, and love for helping people
- Motivated, ambitious, self-learner, independent
- Tech-savvy personality and problem-solver attitude
- Experience with Proxies/VPNs or similar products (Nice to have)
- Don't hesitate to apply even if you missed some of the criteria
Benefits
- Internal and external learning resources
- Knowledge sharing events
- Access to mental well-being resources
- Access to physical well-being resources
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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