Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Customer Success Engineer applying technical expertise to real-world operational challenges at CIM, a leading AI company transforming building operations for sustainability.
Responsibilities
- Use CIM’s PEAK platform to monitor building systems, equipment health, energy use, and comfort conditions
- Diagnose operational issues across HVAC, BMS, and building services using live and historical data — enabling faster intervention and fewer recurring issues
- Identify inefficiencies, faults, and performance gaps and translate them into clear, actionable recommendations
- Support and configure fault detection and diagnostics workflows to ensure issues are prioritised correctly and resolved consistently
- Contribute to HVAC optimisation strategies that improve efficiency, comfort, and asset performance
- Work closely with Customer Success Managers to deliver outcomes across customer portfolios
- Collaborate directly with client engineering, facilities, and operations teams to embed CIM into day-to-day workflows
- Translate complex technical insights into practical actions that site teams can execute
- Build credibility and strong working relationships with technical stakeholders across multiple sites
- Conduct site visits as required to enable adoption, optimisation, and resolution
- Support onboarding and commissioning activities in partnership with CIM’s integrations team
- Assist with data validation and configuration to ensure fast time-to-value for new customers
- Bring real-world customer insights and operational edge cases back into the business
- Help close the loop between detected issues, resolved outcomes, and how the platform evolves
- Partner with Product and Engineering teams to ensure improvements are grounded in real building performance challenges
Requirements
- Degree in Mechanical, Electrical, Mechatronic, BMS Engineering, or a related field
- 3-5 years’ experience in HVAC, BMS, building services, commissioning, energy, or building performance roles
- Solid understanding of building systems and how they operate in real environments
- Experience working in customer-facing or stakeholder-facing contexts
- Strong analytical and problem-solving skills
- Clear written and verbal communication — able to explain technical concepts simply
- Ability to work autonomously while collaborating closely with others
- Full driver’s licence and willingness to travel to client sites
- Nice to Have (Not Required): Experience with energy analysis or building performance reporting
- Familiarity with NABERS, Green Star, ISO 50001, or similar frameworks
- Exposure to analytics platforms, fault detection tools, or SaaS products
Benefits
- Competitive salary and benefits
- Flexible hybrid working
- Strong onboarding and ongoing development support
- Opportunities to grow technically and expand your impact
- A mission-driven company where your work genuinely matters
- The chance to help shape a fast-growing product and company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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