Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Customer Success Engineer supporting clients with technical issues related to Attribution product. Collaborating across teams to enable client success and improve internal tools.
Responsibilities
- Analyze, reproduce, and troubleshoot client issues related to the Attribution product
- Work closely with our Customer Success, Product Management, Data Science, and Engineering teams to unblock clients and resolve any issues they are facing
- Serve as a primary technical point of contact for customers, and engage with other internal teams as needed
- Own and be an expert on internal tools and analysis
- Collaborate with other teams to develop new tools as needed to make your, and their, jobs more efficient
Requirements
- B.Sc. in a technical field such as computer science, or equivalent experience
- 2+ years of experience in support/solutions/sales engineering or similar roles
- 2+ years of experience working with SQL (we use Postgres, Hive, Athena) and Python (Pandas, PySpark)
- 1+ years of experience with shell scripting
- 1+ years of experience with at least one other programming language (Scala or Java preferred)
- Competent at reading and understanding code
- Strong written and verbal communication skills, including being adept at translating technical concepts for non-technical audiences, and vice versa
- A sense of curiosity and an interest in “figuring things out”
- Solid data analysis and troubleshooting skills, experience with notebooks (Databricks, Jupyter, etc) for analysis is a major plus
Benefits
- 25 days of paid vacation – take the time you need to rest and recharge
- Private medical insurance – comprehensive coverage for you and your family
- FitPass – flexible access to gyms, wellness classes, and sports facilities across Serbia
- Hybrid work schedule – in-person collaboration Tuesday–Thursday, with company-paid lunch on office days
- Growth Investment Program – funding and resources to support your personal and professional development
- Tech setup – we’ll provide a company laptop and the essentials to help you get up and running smoothly
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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