Customer Success Engineer using technical expertise to monitor building systems and drive optimisation. Collaborating with customer teams to achieve operational sustainability through advanced analytics and engineering.
About the role
- Technical Customer Success Specialist supporting customers based in the United States and Switzerland. Provide training, troubleshoot inquiries, and partner with teams for seamless experiences.
Responsibilities
- Serve as a trusted point of contact for customer inquiries and technical support needs
- Guide users through data analytics tools and help them navigate platform features
- Create training materials and deliver onboarding sessions with new users as well as ad-hoc trainings
- Assist in testing new features and finding solutions to reported bugs
- Gather and analyze customer feedback to help continuously improve the customer success approach
- Partner closely with internal teams to ensure a smooth and consistent customer experience
Requirements
- Approximately 1–2 years of professional experience in customer support, technical support, or a similar environment
- Federal Diploma of Vocational Education and Training (VET / EFZ) in ICT or a comparable qualification (ideally)
- Strong English skills with confidence communicating with international customers
- Familiarity with Business Intelligence tools such as PowerBI / SQL is a plus
- Comfortable using Microsoft Office (especially Excel) and learning new systems quickly
- Structured, reliable, and customer-focused with a proactive mindset
- Swiss resident with a valid work permit
Benefits
- Comprehensive health insurance
- 25 days standard paid leave
- 24/7 mental health resources
- Annual wellness stipend
- Monthly transportation allowance
- Professional development budget and training opportunities
- Flexible work from home option
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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