Implementation Consultant managing multiple WMS projects for NCR Voyix in retail and food distribution. Delivering software deployment, training, and support for operational efficiency.
About the role
- Customer Success Manager at Aikido Security enhancing customer engagement and preventing churn through effective onboarding and support. Driving product adoption in a fast-growing, developer-first security company.
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done" attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
Benefits
- High-impact position in a fast-growing company
- Fast growth of responsibility
- Flexibility in working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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