Customer Success Engineer at Darktrace providing technical product solutions for existing customers in cybersecurity AI. Supporting deployment and identifying new use cases while fostering customer relationships.
About the role
- Technical Customer Success Manager establishing client relationships around software solutions in the energy sector. Providing expertise and support while identifying upsell opportunities through a customer-focused approach.
Responsibilities
- Establish and grow customer relationships to drive adoption of software solutions
- Provide expertise throughout the post-sale cycle: training, technical support, and professional services
- Manage the installed base of System 1™ and lead customers through digital transformation
- Collect customer feedback to influence product development
- Identify upsell and cross-sell opportunities
- Monitor customer performance metrics and ensure contract renewals
Requirements
- Bachelor's degree, or secondary diploma with relevant engineering/technology experience
- Expertise in asset management, reliability, and maintenance
- Experience with System 1™ or another APM solution
- Strong ability to build lasting customer relationships
- Proven problem-solving skills and ability to develop solutions
- Excellent verbal and written communication skills in French and English
- Willingness to travel frequently across Europe and internationally (approximately 60%)
Benefits
- Flexible working hours
- Investment in health and well-being
- Training and employee recognition and rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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