Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Customer Success Engineer optimizing the Momentum platform for healthcare sites in Switzerland. Collaborating with clients and internal teams to ensure successful software implementation and customer satisfaction.
Responsibilities
- Analyze and translate our clients’ operational workflows into configurations within our application
- Optimize client processes around our products using our expertise
- Ensure the successful onboarding and continued use of our products by customers
- Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction
- Train clients on the application and maintain training materials
- Contribute to the product development by identifying features, testing, and providing feedback
- Support the sales team in identifying upsell opportunities
- Support client inquiries
- Conduct database backups, automated processing, data imports, infrastructure operations and continuity
Requirements
- A BSc degree or higher, in IT management or engineering, computer science, or business
- At least 1 year experience in an IT and customer service or success role
- Proven success with B2B SaaS customer success efforts
- Excellent verbal and written communications skills in French, with German or Dutch being a strong plus
- Professional-level English communication skills
- Exceptional ability to communicate and foster positive business relationships
- Proficient in active listening and the ability to determine what customers need
- Talent in communicating technical topics in a simple to understand way, that non-technical people can relate to
- Experience in managing technical customer facing projects, maintaining time and quality constraints
- Technical skills, ideally in any of the following: database management, SQL, scripting, Windows VM in Google Cloud Platform, HubSpot, and Microsoft Excel with VBA
- Analytical and problem-solving skills
- Familiar in using AI solutions to be more efficient at work
- Knowledge of best practices in customer service and retention
- A passion for the world of healthcare, tech, or customer success
- The ability to work independently, be self-motivated, and be proactive
- Ability to commute multiple days a week to our office in Chavannes-de-Bogis (Geneva area)
Benefits
- Work on meaningful and impactful healthcare solutions
- Learn and use modern technologies including AI agents, HubSpot, Google Cloud Platform, SQL, and more
- Clear pathways for career progression toward project management, key account management, or software development roles
- Collaborative small company environment
- Competitive, merit-based compensation, including equity and profit-sharing opportunities
- Opportunities to visit medical professionals on-site
- All customary social benefits
- Our core values: ownership, transparency, trust, pro-activity, user centricity, results-driven, team work, velocity
Job title
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