Customer Success Engineer at Darktrace providing technical product solutions for existing customers in cybersecurity AI. Supporting deployment and identifying new use cases while fostering customer relationships.
About the role
- Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.
Responsibilities
- Be the main point of contact between the company and B2C/B2B customers.
- Collect relevant information from our clients and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Requirements
- Proven experience in customer support or related roles
- Excellent communication skills in English
- Quick reaction and concentration, empathy and love for helping people
- Motivated, ambitious, self-learner, independent
- Tech-savvy personality and problem-solver attitude
- Nice to have: Experience with Proxies/VPNs or similar products
Benefits
- Plenty of career opportunities
- Access to mental and physical well-being resources
- Internal/external learning resources and knowledge sharing events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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