Hybrid Senior IT Specialist

at SentiLink

• Job title: Senior IT Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: $130,000 - $180,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, DNS, Firewalls, iOS, Jamf, MacOS, Python, TCP/IP
• Location requirements: Hybrid, Austin, United States

About the role

• Senior IT Specialist managing IT operations and endpoint provisioning in a SaaS environment. Focused on identity management, access controls, and troubleshooting for a distributed workforce.

Responsibilities

• Provision and manage macOS endpoints (Jamf or equivalent), including configuration profiles, patching, and fleet-wide security controls.
• Own full device lifecycle: procurement, inventory, deployment, recovery, and secure decommissioning.
• Administer identity and access management across SaaS platforms (SAML, OIDC, SCIM), including automated onboarding/offboarding.
• Design and enforce role-based access controls and least-privilege policies.
• Own Zero-Trust Network Access (Cloudflare preferred), including posture checks and secure access policies.
• Troubleshoot cross-layer issues spanning device → identity provider → network → SaaS application.
• Deploy and support lightweight office networking, firewalls, and AV/Zoom infrastructure for distributed and off-site environments.
• Build automations using APIs and scripting to eliminate manual IT workflows.
• Partner with Security and Infrastructure on endpoint hardening, monitoring, and incident response.
• Maintain audit-ready controls and documentation to support SOC 2 / PCI compliance.

Requirements

• 5+ years in IT, internal infrastructure, or security roles within a cloud-first or SaaS environment.
• Deep, hands‑on expertise with modern endpoint‑management solutions for macOS/iOS.
• Proven administration experience with leading identity‑provider platforms, including SAML/OIDC integrations and advanced workflow automations.
• Experience administering multiple business-critical SaaS platforms (Google Workspace, Slack, GitHub, etc.).
• Hands-on experience deploying and operating Zero-Trust access platforms (Cloudflare preferred).
• Strong understanding of networking fundamentals (DNS, TLS, TCP/IP, HTTP proxies) and ability to troubleshoot across device, identity, and network layers.
• Experience building scalable onboarding/offboarding processes in high-growth environments.
• Scripting proficiency (Python or Bash).
• Experience implementing security controls aligned to organizational policies and standards.
• Excellent written and verbal communication skills—able to translate technical detail into clear guidance for stakeholders.
• Candidates must be legally authorized to work in the United States and must live in the United States.

Benefits

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!