IT Support Specialist addressing technical inquiries via ticket, phone, and email at deeploi. Involved in problem - solving and providing excellent customer service in IT support.
About the role
- IT Support Specialist handling technical support for SEB bank employees in the Baltic region. Providing first-line support on information systems and computer equipment to enhance user experience.
Responsibilities
- 1st level technical support to Banks employees
- Receiving, processing and resolving user applications via telephone and remote desktop management
- Expertly troubleshooting hardware and software issues
- Managing user accounts, access permissions, and password resets with precision
- Handling efficiently application registration and support.
Requirements
- Knowledge of MS Office applications
- User-level knowledge of the Windows operating system;
- Knowledge of ITIL processes;
- Ability to learn quickly and willingness to help others;
- Experience with incident bulletin processing;
- Good Estonian and English language skills to be able to convincingly and easily explain to Baltic users how to perform certain technical actions over the phone.
Benefits
- International opportunities and working environment
- Numerous opportunities to move internally - horizontally and vertically
- Attractive compensation and access to SEB staff banking with exclusive benefits
- Possibilities to reskill by shifting areas/departments and location
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
IT Support Specialist providing engineering department IT support at Boston Government Services in Oak Ridge, Tennessee. Collaborating closely with engineering leads and external stakeholders to address IT needs.
Ingénieur en informatique industrielle chez ArianeGroup, impliqué dans l’automatisation et la traçabilité des mesures. Collaboration avec des équipes diverses pour maximiser l’efficacité des processus de fabrication.
IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
Senior Enterprise Architect at OneDigital shaping technology vision and collaborating across product management teams. Ensures delivery of business - driven initiatives meeting enterprise standards.
Audit Manager II overseeing regulatory issue validation audits in financial crimes at TD Bank. Leading audit engagements and providing team guidance with a focus on compliance and operational effectiveness.
Help Desk Technician providing advanced technical support for L.A. Care Health Plan. Collaborating with I.T. teams and managing complex issues to ensure a high level of user satisfaction.
Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
Lead IT service delivery and operational technology support at Integra. Ensure systems, user experience, and support structure scale with the business needs.
IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.