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About the role
- Assistant General Manager leading daily operations at School of Rock. Enrolling new students and fostering a safe and creative environment for music education.
Responsibilities
- Contribute to meeting financial goals by enrolling new students, effectively pitching the music program, merchandising, and managing costs through scheduling and resource efficiency
- Be a leader in a culture of growth and personal development, motivating staff to provide exceptional instruction and professional communication with students and parents
- Support the leadership of the administrative team, handling complex scheduling and managing phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
- Oversee daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
- Ensure a safe experience for students by maintaining a clean and professional facility, and overseeing adherence to the SOR Code of Conduct and safety policies
- Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
- Help plan, promote, and execute high quality events that build community, celebrate student progress, support our mission of performance-based music education, and motivate students’ continued enrollment
- Support ongoing marketing and communication by contributing content to and maintaining our active social media presence, writing marketing emails and newsletters, and timely follow-up with prospective families
- Assist GM in managing staff including recruitment, training, scheduling, and employee performance
- Provide support to the General Manager by assisting with special projects, preparing reports, and handling a variety of administrative responsibilities as required.
Requirements
- 3+ years experience in marketing, sales, management and/or customer service environment
- Strong leadership and management skills: able to motivate and inspire a team
- Strong business acumen, preferably experience assisting in running a business
- Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
- Good team player who collaborates and brings a positive energy and personality to the workplace every day
- Ability to be adaptable and flexible under pressure
- Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
- Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity with superb communication skills, both verbal and written
- Experience and interest in working with children
- Knowledge of music and/or the music industry is preferred
Benefits
- 401(k) retirement plan with company match
- Free Employee Assistance Program
- Instruments/Gear Discounts
- Growth Opportunities
- Daily Pay Available
- Ticketsatwork.com
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