Product Support Specialist providing clinical and technical expertise for Stryker’s Upper Extremities portfolio. Supporting surgical procedures and fostering relationships with surgeons and hospital staff.
About the role
- Sales Analyst ensuring excellent customer service in a global technology company. Involved in quote requests, order tracking, and customer data management.
Responsibilities
- Assegurar a excelência no atendimento aos clientes da Indústria, envolvendo atividades de suporte em solicitação de cotações, acompanhamento dos pedidos desde sua colocação até a efetivação da entrega;
- Realizar análise e gestão da carteira dos clientes;
- Inserir e analisar as reclamações recebidas;
- Controlar e atualizar dados dos clientes no sistema;
- Gerar e monitorar notas de crédito;
- Inserir e conferir programações de clientes (EDI, e-mail e portais), garantindo dados corretos para planejamento e produção;
- Gerar e manter KPIs da área atualizados.
Requirements
- Formação superior completo em Engenharia, Administração, Comércio Exterior, Logística, Relações Internacionais ou correlatas;
- Experiência em Administração de Vendas (atendimento ao cliente);
- Experiência em análise de programações e carteira de vendas;
- Conhecimento em operações logísticas;
- Experiência em SAP e EDI;
- Pacote Office avançado;
- Desejável experiência em Gestão de Projetos e Power BI;
- Inglês Avançado;
- Desejável Espanhol intermediário;
- LIBRAS desejável.
Benefits
- Plano de Saúde e Odontológico;
- Espaço Saúde na Empresa;
- Seguro de Vida;
- Regime de trabalho Híbrido;
- Transporte Fretado;
- Restaurante na empresa;
- Vale Alimentação;
- Licença Maternidade e Paternidade estendida;
- Clube Schaeffler;
- Gympass;
- Estacionamento;
- PLR;
- Short Friday!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Clinical Support Specialist delivering training and clinical support for surgical procedures. Assisting with Stryker's Upper Extremity product portfolio in various surgical settings.
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