Coordinator overseeing KCRHA’s facilities operations and technology infrastructure. Supporting IT systems reliability and operational efficiency within a public administrative agency.
About the role
- Director of Operations for Rare Disease PSS, leading strategic implementation of patient support services for a biopharma company. Driving operational excellence and cross-functional collaboration to improve patient outcomes.
Responsibilities
- Lead operational implementation of the Rare Disease PSS Department's GTM strategy, ensuring alignment with organizational priorities and business objectives
- Identify and execute opportunities for operational innovation, efficiency gains, and process optimization
- Drive operational excellence by implementing best practices, continuous improvement methodologies, and scalable processes with clear milestones and success metrics
- Lead complex, cross-functional projects with competing priorities, managing resources, timelines, and deliverables across multiple workstreams
- Develop and track KPIs and SLAs to measure operational effectiveness, efficiency, and business impact
- Identify and escalate operational risks, challenges, and barriers, proposing mitigation strategies and solutions
- Build and maintain strong relationships with internal stakeholders across Commercial, Medical Affairs, Market Access, Legal, Compliance, and other key functions
- Partner with external stakeholders including healthcare providers, patient advocacy organizations, specialty pharmacies, and payers to compliantly enhance patient support services
- Provide strategic operational support to the Rare Disease PSS Leadership Team, including data analysis, insights, and recommendations
- Develop executive-level reporting and dashboards that highlight operational performance, trends, and opportunities
- Prepare and deliver compelling presentations for leadership reviews, strategic planning sessions, and cross-functional meetings
- Support budget planning, resource allocation, vendor management, and capacity planning decisions
- Design, implement, and optimize operational processes that enhance efficiency, quality, and compliance based on performance data, stakeholder feedback, and evolving business needs
- Evaluate and recommend technology solutions that improve operational capabilities and enable data-driven decision making
- Champion operational and innovation excellence across the PSS department, establishing standards and best practices
- Support development and implementation of launch readiness plans for new products and indications
Requirements
- Bachelor's Degree required; MBA or advanced degree preferred
- 8+ years of progressive experience in pharmaceutical/biotech operations, strategy, project management, or related fields
- 5+ years of experience leading complex, cross-functional projects in a matrix environment
- Demonstrated expertise in project management methodologies, tools, and best practices
- Strong understanding of pharmaceutical commercialization, patient support services, and rare disease dynamics
- Experience developing and implementing operational strategies and frameworks
- Exceptional organizational skills with ability to manage multiple priorities simultaneously
- Outstanding written and oral communication skills, including executive-level presentation abilities
- Strong analytical and problem-solving capabilities with data-driven decision-making approach
- Proficiency in project management tools, MS Office Suite, and data visualization platforms
- Ability to travel as required, approximately 15-20%
Benefits
- high-quality healthcare
- prevention and wellness programs
- at least 14 weeks’ gender-neutral parental leave
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