Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
SR
Hybrid Customer Success Manager – Junior
Posted last month
About the role
- Customer Success Manager Jr. at Saipos responsible for client retention and activation. Collaborate with teams to provide a positive customer experience and resolve operational issues.
Responsibilities
- Execute retention and reactivation strategies for inactive customers;
- Reverse churn: understand the reasons for churn and offer solutions that make sense for the customer, ensuring they see value in the product;
- Provide customer support, resolving questions and operational issues;
- Work closely with other teams to ensure a positive customer experience;
- Encourage active use of the platform by recommending best practices and relevant features to customers.
Requirements
- Minimum of 2 years' experience in customer-facing or customer service roles;
- Currently pursuing a university degree;
- Strong verbal and written communication skills;
- Organized with strong task and time management abilities;
- Proactive in solving problems and suggesting improvements;
- Basic knowledge of CRM and customer support tools;
- Comfortable working in a team and engaging with different customer profiles;
- Emotional intelligence to handle day-to-day challenges;
- Strong interpersonal skills and empathy.
Benefits
- Meal allowance — R$ 35/day
- Health and dental insurance with 100% of premiums paid by Saipos
- Life insurance
- Day off during your birthday month
- Wellhub
- Full equipment kit
- Daily transportation allowance — R$ 22
- Extended maternity and paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Analyst responsible for defining and executing multichannel CRM strategies at Decolar. Focused on customer lifecycle optimizations and data - driven solutions.
Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
Customer Engagement Executive ensuring clients realize value in accounting services at 1st Formations. Engaging with small business clients to enhance satisfaction and reduce churn.
Internship role in Customer Success at Edify focusing on client relationship management and account growth. Collaborating with teams to enhance educational solutions in Rio de Janeiro.
Microsoft Success Manager at Pax8 enabling Microsoft partners to adopt AI capabilities effectively. Collaborating with partners to drive growth and build confidence with Microsoft solutions.
Senior Manager, Customer Success at Reputation managing Automotive clients. Leading team towards driving value, retention, and growth across client portfolio.
Customer Success Manager ensuring seamless transitions from sales to customer success at Recite Me. Building relationships and driving retention and revenue growth for clients across platforms.
Customer Success Analyst in São Paulo ensuring high - level client experience and operational insights. Supporting platform adoption and conducting client training with a hybrid working model.
Partner Success Specialist at Resideo managing partner accounts and supporting Outside Sales Representatives. Driving customer satisfaction and sales growth through account management and operational excellence.