Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Senior Customer Success Manager cultivating enterprise customer relationships at SafetyCulture. Leading adoption and expansion while ensuring strategic priorities are met in a hybrid work environment.
Responsibilities
- Own and lead the success of a portfolio of strategic Enterprise customers, acting as their primary partner and advocate
- Build deep relationships with senior and executive stakeholders, aligning SafetyCulture’s platform to their strategic priorities
- Drive customer adoption, value realisation, and measurable outcomes across large, multi-site deployments
- Proactively manage retention and renewal outcomes by identifying risks early and executing clear success plans
- Identify and progress expansion opportunities in partnership with Sales, based on demonstrated value and customer maturity
- Use data, insights, and industry benchmarks to demonstrate ROI and guide customer decision-making
- Bring the voice of the customer into SafetyCulture, influencing product direction through structured feedback and industry insight
- Contribute to the creation of enterprise and industry-specific playbooks, case studies, and best-practice frameworks
Requirements
- Proven experience managing large, strategic Enterprise accounts within complex, multi-stakeholder environments
- Comfortable engaging and influencing at senior executive and C-suite level
- Strong commercial acumen, with experience driving retention, renewals, and expansion within existing accounts
- Highly analytical, with the ability to translate data into clear insights and compelling business narratives
- Confident communicator and presenter, able to simplify complex concepts and drive alignment
- Curious, adaptable, and quick to develop deep understanding of new industries and operating models
- Proactive and outcomes driven, thriving in a fast paced, scaling SaaS environment
Benefits
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
Coordenador(a) de Planejamento CRM desenvolvendo estratégias de CRM para aquisição e retenção de clientes na Cheil Brasil. Focado em otimização da experiência do cliente e crescimento de receita.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.
Lifecycle & CRM Lead managing customer activation and retention strategies for a health - focused company. Collaborating to enhance customer experience and business metrics through innovative approaches.
Senior Consultant developing Dynamics 365 applications and integrations for Microsoft. Collaborating with project teams for successful delivery within the Microsoft ecosystem.
Customer Success Analyst focusing on B2B solutions at Happy Gestão. Responsible for client journey, relationship management, and data analysis.
CRM Specialist optimizing quantitative processes for campaign management at BBVA. Collaborating on multichannel interactions and managing CRM campaigns in Marketing Cloud.
Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.