Training Specialist role at AIG delivering high - quality training for Claims professionals. Collaborating with teams to improve training content and outcomes.
About the role
- Regional Safety, Quality, and Training Manager overseeing training and quality activities at Safelite. Focused on training new technicians, performance management, and quality assurance initiatives.
Responsibilities
- Overseeing and managing all training and quality control activities within the designated region.
- Ensure that District Safety, Quality, and Training Managers are effectively training new technicians and certifying acquired technicians.
- Drive down cost of quality and casualty loss claims.
- Responsible for performance management of the local SQT Managers.
- Support the Training Team with Train the Trainer sessions for new trainers.
- Maintain comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
- Ensure that changes for new and existing processes for repair, replacement and recalibration are effectively and consistently implemented by the District Training and Quality Managers.
- Monitor and evaluate the quality of work delivered by associates and ensure feedback / coaching is delivered as needed.
- Collaborate with district and regional managers to align training and quality initiatives with overall business objectives.
Requirements
- Proven experience in training, quality control, or a related field.
- Knowledge of Safelite operational and technical processes.
- Skill in new process development and implementation.
- Strong knowledge of quality assurance principles, training methodologies, and best practices.
- Excellent communication, facilitation, presentation, and interpersonal skills.
- Effective leadership skills required; team management experience a plus.
- Analytical and problem-solving abilities.
- Proficiency in using training and quality management software and tools.
- Willingness to travel within the district or region as needed, up to 50%.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
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