Retail Store Manager overseeing daily operations and team management in a cannabis retail store. Ensuring compliance and driving sales for a growing cannabis brand in Huntsville, ON.
About the role
- Housing Services Manager responsible for managing tenant relations and support services in affordable housing. Contributing to the strategic plan and operational efficiency in Vancouver's diverse community.
Responsibilities
- Supports the implementation of the organization’s strategic plan and proactively provides input
- Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization
- Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies
- Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants
- Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs
- Continually evaluates and improves on existing services through research and obtaining best practices in the sector
- Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management
- Ensures that the housing projects comply with the Residential Tenancy Act , Strata Property Act , BC Housing Management Commission Regulations (if applicable), and other related legislations and regulations
- Ensures that the housing projects meet pre-determined occupancy goals through marketing and promotional activities
- Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team
- Schedules and organizes staff to work on the housing project
- Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan
- Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed
- Promotes and champions safety and well-being at the workplace
- Provides oversight to the tenancy processes: Checks in with the team regarding orientation and move-in/move-out
- Supports the interview and approval processes for tenants
- Creates and serves notices to tenants
- Follows up on tenant arrears, disputes, and evictions
- Attends hearings on tenant matters as required
- Receives and documents feedback from tenants
- Responds and takes action on issues and complaints from tenants
- Facilitates and supports the tenant council
- Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary
- Maintains the financial administration of the housing project
- Reviews invoices and payments
- Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support
- Audits and improves on monthly rent collection process to ensure efficiency
- Monitors and verifies tenant payments; reports on payment discrepancies
- Prepares, monitors, and reports on monthly finances and accruals to the Finance Department
- Prepares annual operating budgets and exercises expenditure controls
- Compiles data for reporting; summarizes and analyzes monthly data indicators
- Performs other related duties as assigned by the Director
Requirements
- Post-secondary degree or certification in Real Estate, Finance, Economics, or business administration
- minimum of 5 years’ related work experience in property management or equivalent combination of education and experience.
- Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations
- Knowledge of BC Housing Management Commission programs are an asset
- Knowledge of community and social service programs for vulnerable populations is an asset
- Knowledge of building maintenance is an asset
- Knowledge of YARDI is an asset
Benefits
- paid time off ‘monthly wellness days’ (up to 12 days per year)
- additional agency holidays (2 additional statutory holidays)
- 4 weeks annual vacation (starting) and up to 7 weeks (maximum)
- company-funded pension (GRRSP)
- extended health & dental plan
- employee & family assistance programs
- access to wellness programs
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