Implementation Specialist managing technical setups for SmartPay products at Reward Gateway. Collaborating with teams to enhance employee engagement through project implementation and client success.
About the role
- Implementation Consultant involved in client training and software implementation of Fiix CMMS. Delivering solutions and support for successful software launches.
Responsibilities
- Act as the sole or primary point of contact for clients during the implementation phase of their journey.
- Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes 'time to value', and supports expansion over time.
- Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs.
- Manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline.
- Develop and deliver client training programs, including the creation of client-specific training material (e.g. documents and videos).
- Assist clients with the collection, loading, and configuration of data.
- Design and build client-specific reports and dashboard KPIs & widgets.
- Support system integrations between Fiix & ERP systems.
- Record project progress and store all project artefacts in a central repository.
- Collaborate with teammates to implement CMMS & implementation best practices.
- Assist with the training & development of new Implementation Consultants.
Requirements
- Bachelor's Degree
- Legal authorization to work in Canada is required.
- The ability to travel 40% of the time.
- 5+ years of experience in a software implementation role.
- 5+ years of experience with SaaS or CMMS software.
- Bilingual proficiency in French and English.
- Prior experience in the Maintenance and Reliability industry.
- Prior experience translating customer requirements into workable software solutions.
- Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans.
- A valid driver's license.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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