Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Senior Implementation Manager overseeing large-scale projects in Workplace Pensions at Standard Life. Guiding clients through technology transitions with a focus on high-quality client experiences.
Responsibilities
- This role leads the delivery of large‑scale projects, supporting strategically important clients as they move their Workplace Pension scheme onto a new technology ecosystem.
- You will be responsible for guiding clients through every stage of the change journey—from initial scoping and data readiness through to implementation, training, and warranty.
- A key part of the role is coordinating with internal Operations and IT teams to ensure that all client requirements are understood, prioritised, and delivered effectively.
- You will act as a trusted partner to clients, ensuring a smooth transition, a high‑quality experience, and long‑term retention.
Requirements
- A highly experienced Senior Project Manager with a track record of delivering complex, multi‑workstream transitions in the Workplace Pensions environment.
- Strong DC Workplace Pension knowledge, enabling confident discussions with senior stakeholders, trustees, advisers, and internal teams.
- Exceptional communication and stakeholder‑management skills, with the ability to influence at senior levels and represent the programme professionally in key meetings.
- Expertise in building and managing robust project toolkits, ensuring structure, control, risk management, and clarity across all workstreams.
- The ability to educate, train, and support clients on the new technology ecosystem, guiding them confidently through each stage of the transition and warranty period.
- A collaborative project manager who can work seamlessly with Operations, IT, and third parties to deliver client requirements—covering areas such as project scoping, data cleansing, interfaces, and digital journeys.
Benefits
- £46,000 - £60,000 (depending on experience)
- indicative bonus range of 16-32%
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
- flexible working arrangements
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