Implementation Engineer translating global packaging regulations into machine - readable assessment logic for sustainability. Collaborating with a skilled team in a GreenTech startup.
About the role
- Lead Customer Engineer driving AI transformations as part of AI-powered customer experience solutions. Own AI agent building process and partner with customers for strategic technology implementation.
Responsibilities
- Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
- Craft implementation strategy for complex enterprise environments
- Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
- Work as strategic advisor with customer executive teams to define their AI roadmap
- Run feedback loops with Engineering—influence features based on customer needs
- Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
- Lead beta testing and drive adoption of new AI capabilities
Requirements
- 5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
- Deep technical skills—able to understand and shape complex AI agent designs
- Hands on programming skills, preferably in Javascript.
- Experience integrating with enterprise APIs (Rest APIs + JSON)
- Strong communication and relationship-building skills with executive stakeholders
- Comfortable working in fast-moving environments where you shape solutions and build them
- Track record of driving business outcomes through technology
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
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