Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Implementation Specialist onboarding clients during initial implementation of Axxess products and services. Collaborating with teams to ensure smooth client transitions at Axxess.
Responsibilities
- Support the onboarding and training of clients during their initial implementation of Axxess products and services
- Provide structured training, clear communication, and internal coordination
- Work in partnership with Implementation Consultants and Client Experience team members
- Execute implementation plans and meet client needs
- Provide first-line support for client questions during implementation
- Gather and validate client data, configuration preferences, and other key inputs needed for system setup
- Maintain accurate documentation of client training activities
- Escalate client concerns or risks to appropriate internal stakeholders
- Support preparation and follow-up for onsite visits and virtual sessions
- Develop working knowledge of Axxess products, services, and industry best practices
Requirements
- Bachelor’s degree required
- 3+ years of Home Health. Home Care, Hospice, or Palliative industry experience required
- Axxess experience preferred
- Experience in a support, training, or customer-facing role preferred
- Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance
- Proficient in using cloud-based systems and CRM tools
- Strong communication, time management, and organizational skills
- Ability to work effectively in a fast-paced, collaborative environment
- Occasional travel may be required for team meetings or client support (less than 25%)
Benefits
- Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays
- Professional development for career growth and advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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