Team Lead Implementation Engineer leading the implementation engineering team at Helin. Responsible for scaling deployments and driving platform shifts in IoT technology.
About the role
- Internship as Implementation Engineer in Helpshift's Customer Success Team, focusing on programming and customer integration solutions.
Responsibilities
- Exposure of programming languages (Python, JavaScript, bash, powershell, C#)
- Familiarity with version control systems such as Git
- Collaborate with Implementation partners
- Assist with proof of concepts for strategic and enterprise customers
- Work side-by-side with customers to design, build, and deploy complex integrations
- Establish partnerships and strategic relationships with contacts at our biggest brands
- Time management is critical and should be able to manage multiple tasks/projects simultaneously.
- Analyze and audit existing Helpshift implementations for the purpose of making improvements
- Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
- Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers’ overall success with the product
- Continually optimize the overall onboarding process with improvements to documentation, training, and other customer-facing content
Requirements
- You have exposure with any of: Python, Go, C#, Node.js, Powershell
- You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
- You are exceptionally organized
- Understanding of Object Oriented Programming concepts
- You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
- You have excellent communication skills
- You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel (advantage)
- You are curious about complex systems and a natural problem solver
- Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time
Benefits
- Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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