Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- CRM Implementation Manager responsible for onboarding new SMB customers to Shopmonkey CRM. Collaborating with internal teams to ensure exceptional customer service.
Responsibilities
- Serve as the main point of contact during a customer’s CRM implementation process and regularly onboard new SMB customers as needed.
- Work closely with Sales, Implementation and Success teams to provide a seamless onboarding experience for the Shopmonkey CRM tool.
- Deliver top tier customer service and support for the Shopmonkey CRM tool, focused on understanding automotive repair shop marketing needs and how CRM Essentials can add value to any repair shop.
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Learn all about the Shopmonkey product suite and automotive industry
Requirements
- Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and taking on new challenges
- Have exceptional project management skills with a proven ability to multi-task
- Are self-directed learners and highly motivated to succeed
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
- Adapt quickly to changing priorities and evolving customer needs
- Have a related education background (Bachelor’s degree preferred)
- Are familiar with a SaaS business models and tools
- Have a true appreciation for cars and/or are familiar with the automotive industry!
Benefits
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
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