Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Field Service Engineer collaborating with customers to install and maintain semiconductor manufacturing equipment for Applied Materials. Utilizing digital analytics and troubleshooting techniques for optimal service.
Responsibilities
- Serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment
- Use digital analytics for troubleshooting
- Apply basic diagnostic techniques to assess and address technical issues
- Perform preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Coordinate and communicate directly with customers to ensure smooth operations
Requirements
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 1–2 years of work experience in customer/field service support, or a related technical field
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career
- health and wellbeing programs
- professional growth support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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