Implementation Specialist onboarding clients during initial implementation of Axxess products and services. Collaborating with teams to ensure smooth client transitions at Axxess.
About the role
- Customer Engineer managing enterprise clients' technical needs and integrating solutions for a data collaboration platform. Focused on optimizing usage and enhancing customer relationships through technical excellence.
Responsibilities
- As a Customer Engineer you'll own a book of enterprise customers end-to-end — proactively auditing how they use the platform, identifying opportunities for expansion, building integrations and extensions using established patterns and acting as the technical partner to Customer Success.
- Build integrations, features and extensions that expand the platform — both for specific customers and the broader customer base.
- Manage a dedicated book of enterprise customers, providing proactive technical guidance.
- Proactively audit how your customers use the platform to surface opportunities.
- Partner with CSMs to identify and scope expansion opportunities.
- Serve as the final technical escalation point before Engineering.
- Support Technical Services on technically complex or custom onboardings where there is not an established approach.
- Build tools, processes, and automations that serve multiple internal teams.
- Create documentation that bridges engineering and customer-facing teams, reducing reliance on tribal knowledge and supporting scalability as the team grows.
Requirements
- We're open to two types of profiles for this role.
- You might be a recent Computer Science graduate looking for a role that combines engineering with real customer impact.
- Or you might have 2–3 years of client-facing technical experience — in a role like Solutions Engineer, Technical Consultant, Product Engineer, Customer Engineer, Implementation Engineer or Customer Support Engineer — with a foundation in coding through a bootcamp, self-taught projects, or similar. Either way, what matters is that you can write code, you're drawn to customer problems and you want to do both. Experience in ad-tech or a related data/platform domain is a plus but not required.
- Comfortable working with APIs, data integrations, and web technologies.
- You can read and write code (JavaScript, Python, or similar), debug across systems, and aren't intimidated by deploying software to production environments.
- You're comfortable using AI-assisted development tools to move faster.
- You can translate between technical and non-technical stakeholders, manage competing priorities across accounts, and maintain quality under pressure.
- You think commercially as well as technically — you see the business implications of a customer's technical setup, not just the technical facts.
- You're energized by end-to-end accountability.
- You're a clear, structured written and verbal communicator who provides clarity to customers and internal stakeholders.
- Comfortable documenting your work and contributing to a shared knowledge base.
Benefits
- As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success.
- Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones.
- Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs.
- A £350 budget helps you create the perfect home office setup.
- Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.
- Ongoing training and development opportunities fuel your career aspirations.
- We prioritise your well-being with free access to Spill, our mental health partner.
- Enjoy virtual GP visits, healthcare services, work-life consultations.
- Our pension plan with Penfold helps you secure your financial future (employer contributes 3%, employee contributes 5%).
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