Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Implementation Specialist guiding clients through onboarding to maximize the value of Personio's intelligent HR platform in the DACH region.
Responsibilities
- Lead onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR processes.
- Product adoption: Drive product usage to increase customer retention and lifetime value.
- Consultative guidance: Run regular meetings to understand customer needs, provide tailored recommendations, and maximize Personio’s impact.
- Project management: Manage multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
- Issue resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs when necessary.
- Relationship building: Build strong, trust-based relationships, manage conflicts with care, and identify opportunities for upsell.
- Internal collaboration: Work closely with Sales, Growth, Customer Success, and Product teams to deliver outstanding outcomes and share customer insights.
- Knowledge sharing: Support new team members, contribute to documentation, and improve team processes through your expertise.
Requirements
- Languages: Fluent in German and English (both required). Additional languages are a plus.
- Experience: 6+ years in a customer-facing role within SaaS, B2B, or B2C environments, with a strong commitment to customer success.
- Project management: Demonstrated ability to manage multiple projects and priorities with composure and efficiency.
- Tech-savvy: Quick to learn new products and able to become an expert in Personio.
- Communication: Excellent interpersonal skills, capable of simplifying complex topics and building trust.
- Growth mindset: Adaptable, resilient, and motivated to continuously improve how we deliver value.
Benefits
- Competitive compensation package – reviewed annually – including salary, benefits, and pre-IPO equity.
- 28 days of paid vacation, plus an additional day after 2 and 4 years of service.
- 1 fully paid Impact Day to contribute to environmental and social causes.
- Generous family leave, child support, mental health support, and sabbatical options.
- Regular team gatherings for meals, cultural initiatives, and events such as local Summer Sessions and year-end celebrations, plus healthy snacks, drinks, and a weekly catered lunch.
Job title
Job type
Experience level
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Degree requirement
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