Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Developer Support Technician managing daily operations in the Mission Control Centre for live game operations. Responsible for technical support and incident management for customer requests in a remote setting.
Responsibilities
- Daily operations of the MCC, including monitoring live services
- Managing incident response and ensuring optimal performance
- Be responsible for customer requests and tickets
- Create, refine, and follow policies for incident management
- Diagnose and troubleshoot issues
- Operating our customer’s games on their behalf
Requirements
- Experience in a customer facing role
- Ability to think clearly in high-stress situations
- Strong analytical mindset
- Demonstrated capability in essential technical tasks
- Familiarity with help desk/ticketing software (e.g., Zendesk, Pylon, Jira)
- Experience writing technical documentation and runbooks
Benefits
- Private Pension via Salary Sacrifice
- Optional Private Medical, Dental, and Vision Coverage
- Enhanced Annual Leave
- Annual Research Credit
- Professional Development
- Family Friendly: 6 weeks full of Maternity, Paternity, and Adoption Leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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