Senior Software Support Engineer leading resolutions for software, hardware, and network issues at CELUM. Fostering collaboration and continuous improvement within support and operations teams.
About the role
- Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
Responsibilities
- Atender e registrar chamados técnicos de baixa e média complexidade;
- Prestar suporte inicial aos clientes, esclarecendo dúvidas técnicas e operacionais;
- Realizar instalação e configuração remota de softwares forenses;
- Apoiar na resolução de incidentes técnicos simples;
- Documentar atendimentos e manter a base de conhecimento atualizada;
- Apoiar na configuração inicial de ferramentas utilizadas pelos clientes;
- Escalar problemas críticos para níveis superiores ou fabricantes, quando necessário.
Requirements
- Graduação em andamento ou concluída em Ciência da Computação, Engenharia da Computação, Sistemas de Informação ou áreas correlatas;
- Inglês técnico intermediário (leitura, escrita e, preferencialmente, conversação).
- Conhecimento intermediário em pelo menos 3 ferramentas como: Cellebrite, AXIOM, NUIX, OpenText ou similares;
- Noções de diagnóstico de problemas em sistemas operacionais, redes, aplicações e análise de logs;
- Conhecimento básico a intermediário em hardware;
- Noções de virtualização e ambientes forenses;
- Manipulação básica de imagens digitais.
- Interesse ou conhecimento em forense digital;
- Experiência prévia com suporte técnico;
- Facilidade de comunicação e atendimento ao cliente;
Benefits
- Assistência médica
- Assistência odontológica
- Auxilio educação
- Bonificação
- Vale refeição
- Vale transporte
- Wellhub
- On Happy
- Premiação por tempo de casa
- Auxílio home-office
- Day Off de Aniversário
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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