Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
About the role
- Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
Responsibilities
- Provide technical support and expertise to end users of software and hardware systems
- Monitor and respond quickly to service requests via phone or email
- Complete a log for each service desk phone/email request in the Casella Service Desk application
- Communicate with end users over the phone to walk them through the problem-solving process
- Conduct research to understand, explain and resolve technological issues
- Visit employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues
- Schedule service requests with necessary vendors and confirm service completion and issue resolution
- Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services
Requirements
- Candidates should have a bachelor's degree in IT or other related field or the equivalent in years of education and experience
- Outstanding relationship management, communication, and effective listening skills coupled with excellent telephone presence
- Ability to multi-task, manage multiple inquiries at once and provide organized, timely follow-up
- Experience diagnosing, researching, and resolving basic technical issues is required
- Microsoft Certification and technical level knowledge of MS Windows Desktop OS is helpful.
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.
Director of Technical Support Engineering managing EnterpriseRX level 3 support operations. Leading a team to resolve complex technical issues and ensure exceptional service to customers.
Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.
Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.
Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.