Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.
About the role
- Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Responsibilities
- Master the Sentry Ecosystem
- Become a Platform Expert: Develop deep authority on Sentry’s features
- Resolve Technical Inquiries: Answer inbound support requests
- Troubleshoot SDK Implementations: Help developers instrument Sentry’s SDKs
- Manage Bugs & Escalations: Triage and reproduce product bugs
- Pioneer AI-First Support: Manage the performance of our support bots
- Train our AI Agents: Ensure accurate, high-quality assistance
Requirements
- 4+ years of experience in technical support or engineering
- Strong Coding Foundations: Proficiency in Python, JavaScript, or Ruby
- Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring
- AI Literacy: Practical familiarity with the AI stack
- Exceptional Communication: Ability to explain complex architectural concepts to a human
Benefits
- equity grants
- paid time off
- group health insurance coverage
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