IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.
Responsibilities
- Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
- Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
- Delivers standardized services that meet established quality benchmarks.
- Leverages data from reliable sources to ensure precise alignment with customer product requirements.
- Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
- Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
- Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
Requirements
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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