Digital Customer Experience Programs Manager role at TigerConnect driving customer lifecycle orchestration and engagement using Gainsight. Focus on improving product adoption and self - serve resolution.
About the role
- Talent Manager negotiating and developing business relationships with clients in administrative and customer support sectors. Responsible for recruiting, interviewing, and managing engagements to ensure client satisfaction.
Responsibilities
- negotiating and developing business with new and current clients
- marketing services via telephone, video and in-person meetings
- recruiting, interviewing and matching skilled professionals with clients’ projects
- managing ongoing engagements to deliver outstanding customer service
- providing ongoing communication and career guidance to candidates
- participating in local trade association and networking events
Requirements
- BA/BS degree preferred
- 1+ years administrative or customer support experience preferred
- 2+ years’ experience with Business Development in a Metrics Driven environment
- Success in developing new business in a multi‐call, multi‐decision maker environment
- Prior success marketing to and closing top level decision makers at small/medium sized businesses
- Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce)
- Knowledge and familiarity with administrative and customer support department operations
- Positive attitude and an engaging businesslike approach
Benefits
- group health insurance benefits (medical, vision, dental)
- flexible spending and health savings accounts
- life and accident insurance
- adoption, surrogacy and fertility assistance
- paid parental leave of up to 6 weeks
- short/long term disability
- paid time off for vacation, personal needs, and sick time
- up to 17 days of Choice Time Off (CTO) per calendar year
- up to 11 paid holidays per calendar year
- opportunity to contribute to 401(k) savings and investment plan with an employer match of 100% on the first 3% of contributions
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