Customer Service Specialist handling orders and supporting Sales Managers at CANPACK Group. Working in Krakow or Brzesko with potential for partial remote work.
About the role
- ERP Support Specialist working with customers on ERP p/5 support. Analyzing issues, providing solutions, and collaborating with internal departments for process improvements.
Responsibilities
- Handling support tickets including analysis, prioritization and resolution
- Assisting customers in using the ERP p/5 solution
- Collaborating with internal departments to develop sustainable solutions
- Identifying improvements for support and service processes
- Supporting the optimization of handovers from consulting to support
Requirements
- Technical understanding
- Initial experience in ERP support or working with ERP systems
- Subject-matter knowledge of business processes, e.g., financial accounting, materials management, asset accounting or controlling
- Clear and service-oriented communication
- Very good German language skills
Benefits
- Flexible working time models
- Modern working environment
- Individual professional development
- Sports and social events
- Health and sustainability offerings
- Attractive pension/retirement benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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