Junior Infrastructure Analyst supporting IT environments at Riachuelo. Ensuring application availability and assisting in monitoring and troubleshooting activities.
Responsibilities
Perform proactive monitoring of IT environments, ensuring high availability of applications and infrastructure (servers, network, and applications);
Monitoring using Datadog, Zabbix, Grafana, ELK, among others;
Perform proactive monitoring of batch processing, ensuring process continuity and delivery availability;
Assist in creating and maintaining performance dashboards and configuring alerts;
Support root cause analysis of incidents (troubleshooting) using logs, metrics, and traces;
Document configurations, procedures, and implemented improvements to build a knowledge base.
Requirements
Degree in Technology, Networks, Systems, or related fields;
Basic knowledge of computer networks (TCP/IP, DNS, etc.);
Basic knowledge of operating systems (Windows and/or Linux);
Familiarity with the pillars of observability (metrics, logs, and traces);
Investigative and proactive profile with a strong desire for learning and technical growth.
Desired / Preferred:
Previous experience in NOC environments or infrastructure operations;
Familiarity with monitoring tools (e.g., Zabbix, Grafana, Datadog, or SolarWinds);
Basic knowledge of cloud environments (AWS, Azure, or Google Cloud);
Basic automation/scripting skills (Bash, Python, or PowerShell).
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