ESG Analyst working for Octopus Energy managing sustainability data and reporting for renewable energy investments. Collaborating with teams across asset management to achieve ESG goals.
About the role
- Hardware Analyst providing IT support for the DOJ EOIR with a focus on hardware incident resolution. Supporting a fast-paced environment with opportunities for hands-on IT solutions and training.
Responsibilities
- Open, receive, manage, and resolve customer hardware incident and service request tickets as part of the OIT Service Desk Hardware Team
- Respond to customer emails sent to the OIT Service Desk Hardware mailbox
- Resolve issues with hardware and deploy hardware for customers, including laptops, desktops, mice, keyboards, docking stations, printers, scanners, and all associated cabling
- Provide on-site and remote support in a timely and professional manner
- Perform imaging, deployment, and replacement of computer systems in accordance with organizational standards
- Support the OIT Service Desk by assisting with incoming calls during high call volume periods or as needed, ensuring prompt support and maintaining service levels
- Support OIT Service Desk hardware inventory tasks and management
- Work an eight-hour shift within the OIT Service Desk operating hours of 6:00 AM to 8:00 PM Eastern Time
- Periodically travel to EOIR Immigration Courts to provide customer support, move equipment, set up equipment, and prepare equipment for shipment
- Complete other duties as assigned
Requirements
- Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date)
- A minimum of two years of professional experience in supporting an IT service desk or performing similar IT support work
- Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person
- Knowledgeable with Microsoft Windows 10 and 11, basic networking concepts, PC hardware, and COTS software
- Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
- Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment
- Must be able to work an eight-hour shift between the hours of 6:00 AM to 8:00 PM as assigned
Benefits
- Health, Dental and Vision
- 401(k)
- Tuition Reimbursement
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- 3 weeks' Paid Time Off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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