Loan Documentation and Processing Senior Analyst at Citi managing loan documentation and supporting loan processes. Responsibilities include processing, reviewing loans, and resolving documentation - related issues.
About the role
- Sr. Workday HCM Analyst optimizing core HR systems at Ryan Specialty. Collaborating with HR, IT, and business stakeholders to enhance efficiency and support scalability.
Responsibilities
- Document and review existing global business processes to identify inefficiencies, propose configuration updates, and implement streamlined workflows
- Support rollout of new Workday HCM Core features by testing functionality, updating documentation, and training end users
- Collaborate with COEs to streamline and maintain documentation required for knowledge articles and help guides that enhance service delivery and user experience
- Support the integration and ongoing management of HR Ticketing/Service Delivery platform, including building case routing workflows, automations, and ticket categorization structures
- Analyze ticket data regularly to identify trends, SLA adherence, ticket resolution times, propose improvements
- Lead ad hoc HR operations projects such as compliance reporting updates or vendor platform transitions
Requirements
- Bachelor's degree in human resources (HR) or related field
- 5+ years of experience in HR operations or HR systems administration
- Proficiency with Workday HCM Core features: business process configuration and data administration
- Microsoft 365 Skills: Teams, SharePoint administration for HR content and document automation and Visio
- Experience with ServiceNow HR Service Delivery or similar ticketing platforms
- Strong process mapping and data analysis skills using Microsoft Excel, Microsoft Visio and other visualization tools
- Ability to manage multiple priorities in a fast-paced, project-driven environment
Benefits
- paid time off for company holidays
- vacation
- sick and personal days
- paid parental leave
- mental health services
- comprehensive benefits package
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