Customer service representative handling inquiries for Vodafone products and services in telecommunications. Position offers flexible work hours and potential for remote work.
Responsibilities
Customers contact you — no cold calling.
You are the first point of contact for our customers and support them with questions about our Vodafone products and services.
You resolve customer issues confidently and empathetically via various communication channels such as phone, SMS and email.
Through your outstanding support you help build strong customer loyalty and increase customer satisfaction.
Requirements
Your positive demeanor and enthusiasm are contagious and make you a true service champion.
You are passionate about telecommunications and are skilled at promoting products.
You work independently and place high value on the quality of your work.
Excellent German language skills, spoken and written (C1 level).
Confident use of common PC applications is a matter of course for you.
Benefits
Secure job with a permanent contract from day one.
Minimum €2,275.00 for full-time employment + €0.50/hour attendance bonus.
Unlimited commission payments in addition to salary — fully transparent.
Additional performance-related compensation.
Increasing vacation entitlement of at least 25 to 30 days.
Part-time options after the training phase in various models starting from 20 hours/week.
Fully paid, intensive full-time basic training.
Followed by supervised onboarding with close professional support on site.
Reliable planning 4 weeks in advance based on a rolling schedule, including opportunities for input.
Weekend shifts during the month with compensatory days off on weekdays.
With our development program "Talent" you can take the next step in your career.
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