Territory Account Manager on the long - acting HIV Prevention Sales team at ViiV Healthcare. Driving results against business objectives and partnerships with HCPs and cross - functional teams.
About the role
- Strategic Account Manager managing key client relationships in a fast-growing SaaS company. Focused on driving renewals, retention, and customer success while collaborating with various internal teams.
Responsibilities
- Serve as the strategic point of contact and relationship owner for customers within our upmarket account segment
- Own and drive renewals, retention and adoption for assigned accounts
- Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
- Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
- Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
- Identify at risk customers and deliver solutions to mitigate churn risk
- Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard
Requirements
- 3-5 years in SaaS account management or client facing roles
- Demonstrated experience owning renewals and long term retention goals within assigned accounts
- Experience in a quota carrying role working to expand an existing customer base
- Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
- Strong presentation skills, as well as ability to master technical workflows
- Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
- Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
- A strong desire to execute, drive impact and deliver measurable results
- Have a positive attitude, be a self-starter and above all, a great teammate
- Spanish fluency is a bonus
- Ability to come into our Carlsbad, CA office 2-3x per month
Benefits
- Medical, dental and vision with generous employer contribution
- HSA/FSA
- Life/LTD
- Generous PTO
- 12 Paid Holidays
- 401k + Match
- Continuing education
- Free on-site gym
- Monthly Social Events
- Excellent company culture
- Modern office with Ocean view and amenities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Global Patient Communications at GSK, leading professional society engagement strategies and patient education initiatives. Collaborating with diverse stakeholders to enhance integrated medical communication plans.
Relationship Manager managing a book of high - net - worth clients at Bank of America. Serving as primary contact for trading needs and growing client relationships.
Government Relations Manager representing TDCX in Thailand. Engaging with government stakeholders and managing compliance with employment regulations.
Account Manager handling revenue and margin targets in healthcare. Focusing on clinics and homecare providers with an emphasis on BD product lines.
Account Manager managing esports and gaming sponsorships for clients at 160over90 agency. Leading strategic development and activation of sponsorship programs within the gaming industry.
Key Account Manager working within the Aeronautics Account Management team at Expleo in Toulouse. Responsible for executing annual account plans and ensuring contract profitability.
Account Manager driving sales of STANLEY Engineered Fastening products across multiple U.S. regions. Building customer relationships and implementing sales strategies.
City Partnership Manager strengthening collaboration between cities and partners in urban mobility initiatives. Engaging with public authorities to identify innovation opportunities and support project development.
Data Partnerships Manager advocating for data partners' success within Clay's ecosystem. Building relationships and driving partner growth through collaboration with internal teams.