Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
About the role
- Senior Analyst in International Customer Service managing markets like Asia-Pacific and North America. Focused on data analysis, KPI development, and external distributor management.
Responsibilities
- Management of international markets: Asia-Pacific, North America, the Caribbean, Latin America, the Middle East, and Africa;
- Administration and analysis of area data, including:
- OTIF (On Time In Full);
- Fill Rate;
- Backlog pairs (production and staging);
- Leading weekly meetings with Manufacturing, the Distribution Center, and international market teams;
- Development and monitoring of KPIs, ensuring accurate measurement of results and performance;
- Management of external distributors, ensuring service levels and long-term relationships;
- Conducting various analyses focused on operational and commercial performance;
- Managing operations and supporting strategic decision-making;
- Leading specific projects with a focus on efficiency and continuous improvement;
- Participating in internal and external meetings to promote alignment across global operations;
- Structuring and executing communication plans with distributors and commercial directors.
Requirements
- Bachelor's degree in Engineering, Business Administration, International Trade (COMEX) or Economics;
- Advanced Microsoft Office skills;
- Knowledge of SAP;
- Advanced Excel proficiency;
- Familiarity with Power BI preferred;
- Fluent English for communication with distributors;
- Knowledge of the OSGT system is desirable.
Benefits
- Health insurance
- Dental plan
- Life insurance
- Wellhub
- Meal voucher (Ticket Restaurant)
- Discount on Havaianas products
- Birthday day off
- Transportation allowance
- Private pension plan
- Profit sharing (PLR)
- Courses, training and other development activities through ALU (Alpa Learning Universe), our corporate university
- Flexible on-site work model (minimum 3 days in the office per week)
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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