Customer Service Representative at KARL STORZ managing inquiries and processing orders accurately in Auckland, NZ. Contributing to supply chain and customer service functions while providing administrative support.
About the role
- Customer Service Agent providing assistance to clients related to healthcare products. Engaging in customer inquiries via phone and written communication while working in a hybrid setup in Berlin.
Responsibilities
- You are the primary point of contact for all customer concerns and are responsible for phone and written customer communications
- You advise on our range of (care) assistive products and help people who need assistance or care to find the right product to make everyday life easier
- You professionally handle inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible customer support and take an active part in the ongoing development of our offerings
- You actively participate in and contribute to the improvement of internal processes and structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable — but not required — is prior experience in healthcare (e.g., medical assistant / MFA)
- You have a quick grasp of new information, are reliable, and work carefully
- You enjoy advising customers; consultation is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate way of expressing yourself, both written and spoken
- Confident use of PC and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage but not a requirement.
Benefits
- Flexible working hours and the option to work remotely (mobile work)
- A secure job in a fast-growing, socially relevant company located in the heart of Berlin (near S-Bahn Tiergarten, Charlottenburg)
- Subsidized company pension scheme and monthly tax-free benefits
- Flat hierarchies and first-name culture
- 27 days of annual leave, increasing to 30 days with ongoing company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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