Customer Service Consultant providing a link between online and in - store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.
About the role
- Customer Service Agent assisting customers with inquiries about home care supplies. Role involves direct communication and contribution to internal process improvement in a hybrid setting.
Responsibilities
- You are the primary contact for all customer inquiries and are responsible for telephone and written customer communications
- You advise on our product range of (care) aids and support people in need of care in finding the right product to make everyday life easier
- You professionally handle inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible customer care and take an active part in the ongoing development of our offerings
- You actively and willingly participate in the further development of internal processes and structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable—but not required—are prior experiences in the healthcare sector (e.g., medical assistant / MFA)
- You have a quick grasp of new information, are reliable and work carefully
- You enjoy advising customers; consulting is your forte
- Positive attitude and openness
- Team player
- You have very good German language skills and a clear, articulate manner in spoken and written German
- Confident use of PCs and MS Office / CRM programs is a given for you. Experience with Salesforce is an advantage but not a prerequisite
Benefits
- A secure position in a fast-growing, socially relevant company — located at the historic Martini Park in Augsburg
- Flat hierarchies and an informal, first-name culture
- Two days per week of remote work possible
- 27 vacation days, increasing to 30 with continued company tenure
- Attractive bonus system in addition to the fixed salary
- Subsidized company pension plan and monthly tax-free benefits in kind
- Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
- Enjoy your favorite drink on us
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Consultant providing support to customers in their car buying journey at CarMax. Guiding customers through online and in - store purchasing processes while achieving sales targets.
Customer Service Consultant at CarMax connecting customers to their car purchase needs online and in - store. Providing seamless support throughout the car buying journey in a fast - paced environment.
Sales Support Specialist at BioPlus Specialty Pharmacy assisting with administrative duties and prior authorizations. Triage prescriptions and maintain CRM and EMR for better operational efficiency.
Senior technical professional responsible for advanced software and system support for telecom and cloud - native solutions in a global environment.
Claims & Customer Service Agent handling customer inquiries at getolo. Engaging with clients via phone, email, and chat while focusing on improving customer experience.
Customer Service and Operations Assistant handling inquiries and operational tasks at Sproud. Ensuring smooth order fulfillment and customer service while based in Warsaw, Poland.
Family Support Specialist fostering child development and strengthening families through in - home visits and community resources. Join NVFS to help families thrive in the critical early years.
Advising Support Specialist at The Ohio State University Newark, providing individualized advising to assist students with academic and career interests. Supporting students in navigating university policies, procedures, and resources.
Customer Service Manager leading teams in Benelux, UK, and Switzerland for a global maritime company. Focused on customer satisfaction and commercial performance in service delivery.