Account Director responsible for managing client relationships and driving new business in B2B IT marketing. Shaping the future of IT vertical through strategic account growth and integrated marketing solutions.
About the role
- Enterprise Account Director responsible for portfolio growth of high-value clients across various technology areas. Leading account strategies and commercial negotiations within the company’s service offerings.
Responsibilities
- Grow and develop enterprise accounts by deepening relationships, expanding service adoption, and uncovering new opportunities across the full technology stack.
- Lead structured QBR sessions, providing insights on performance, project progress, risks, and upcoming commercial initiatives.
- Maintain accurate CRM data (SFDC), ensuring clean pipelines, predictable forecasting, and clear commercial reporting.
- Act as the primary link between the client and internal technical, operational, project, and commercial teams to keep delivery aligned and consistent.
- Develop tailored account strategies, including IT roadmaps, risk registers, and long‑term plans aligned to customer goals.
- Own commercial negotiations such as renewals, amendments and pricing discussions with senior stakeholders.
- Collaborate with Solution Architects, Technical Account Managers, Project Managers and Operations to scope and shape technology solutions spanning Connectivity, Mobile, Workspace, Cyber and Managed Services.
- Support onboarding and project execution, ensuring smooth communication and a positive customer experience throughout the lifecycle.
Requirements
- Background in IT, technology services, managed services, telecoms or MSP environments, preferably working with enterprise or upper mid‑market clients.
- Strong commercial mindset with the ability to recognise, shape and close multi‑pillar opportunities.
- Confident presenter who can lead QBRs and engage senior client stakeholders.
- Highly organised and proactive, capable of handling complex accounts with multiple workstreams.
- Customer‑first approach with excellent problem‑solving skills and attention to detail.
- Skilled at coordinating cross‑functional teams, including Project Managers, to achieve successful outcomes.
- Naturally curious and able to identify whitespace and growth areas within accounts.
- Professional, credible and able to build long‑term strategic relationships.
- Full UK driving licence.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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