Hybrid Principal Program Manager

at PointClickCare

• Job title: Principal Program Manager
• Job type: Full Time
• Experience level: Lead
• Salary: CA$139,000 - CA$155,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mississauga, Canada

About the role

• Principal Program Manager overseeing strategic delivery and project implementation at PointClickCare, a health tech leader. Responsible for managing client relationships and project alignment with transformation objectives.

Responsibilities

• Reporting to the Director, Portfolio Management, you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare.
• Support multi-year enterprise transformation programs and/or individual projects governed by the SDO, ensuring alignment with transformation strategy and portfolio-level objectives.
• Manage both standalone projects and workstreams embedded within larger transformation programs, requiring strong collaboration with Program Directors, Business stakeholders, OCM partners, PO’s and Enterprise Architecture teams.

Requirements

• 5–10 years of professional project management experience in complex environments
• Demonstrated experience leading agile projects or programs end‑to‑end, including scope, schedule, budget, and resources
• Experience working in matrixed organizations with cross‑functional teams and shared accountability
• Proven experience managing project risks, issues, dependencies, and escalations
• Strong project planning and execution using PMO best practices and governance standards
• Ability to manage scope changes and clearly communicate impacts to budget, schedule, and resourcing
• Excellent stakeholder and executive communication skills, including status reporting and escalation management
• Strong analytical and problem‑solving skills, including basic root cause analysis
• High attention to detail, organization, and time management
• Proven experience delivering agile and waterfall projects and programs/initiatives
• Proficiency with project management and productivity tools (e.g., MS Office, JIRA, Aha! or similar)
• Experience gathering, analyzing, and reporting project metrics and dashboards
• Comfort working in data‑driven environments and interpreting metrics to inform decisions
• Experience working with AI‑assisted delivery, forecasting, or analytics tools
• Strong business acumen with the confidence to drive accountability and decision ownership at senior levels.

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!