AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Enterprise Customer Success Manager focusing on data and strategies to engage and retain large customers. Collaborating cross-functionally to drive positive results and renewals/expansion in a hybrid work model.
Responsibilities
- Understand customer needs and strategic priorities
- Proactively mitigate risk throughout the customer life cycle and ultimately position your accounts for continued growth
- Effectively lead activities such as: Regular customer engagements, Quarterly Business Reviews (which are rooted in business knowledge & data driven), Executive Business Engagements, Success Planning & Value led conversations to drive skill and tech strategy advancement
- Build strategic relationships at the C-Level and are comfortable being the authority in the room through demonstrable consultative skills to work and partner effectively with key customer stakeholders
- Develop and share standard processes with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Meet and exceed quarterly renewal rates and renewal upsell rate, or other targets defined by the business
Requirements
- Bachelor's Degree, or equivalent professional experience
- 5+ years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement)
- Experience with Gainsight and Salesforce.com preferred
Benefits
- competitive compensation packages
- medical coverage
- unlimited PTO
- wellness reimbursements
- Pluralsight subscription
- professional development funds
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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