Customer Service Advisor for Wattbike, delivering outstanding support and ensuring customer satisfaction through various channels. Engaging with pro athletes and home fitness enthusiasts alike in a hybrid work setting.
About the role
- Customer Support Specialist aiding clients in utilizing cybersecurity platform effectively while handling support queries and improving service processes through proactive engagement.
Responsibilities
- Independently handle support inquiries via email and phone
- Be available by phone between 9:00 AM and 5:00 PM
- Conduct activation and onboarding calls with clear objectives
- Support insurance brokers with questions about the platform and our product portfolio
- Create and manage new customer accounts
- Analyze recurring issues and document them in a structured way (e.g., in Confluence)
- Create and continuously improve email templates and support documentation
- Proactively propose improvements to support processes
- Work closely with Account Management, Sales, Finance, and Product & Engineering
Requirements
- Several years of experience in Customer Support, Customer Success, or Account Management
- Strong technical understanding and confidence in working with digital tools and helpdesk systems
- Structured, independent, and solution-oriented working style
- Strong service orientation and excellent communication skills
- Ability to remain calm, composed, and solution-focused when dealing with demanding or dissatisfied customers
- Experience with technical or complex digital products
- Interest in IT, cybersecurity, or insurance topics
- Languages: German at native level (C2)
- Very good English skills
- Additional languages are a plus
Benefits
- Flexible remote work (30 hours per week or full-time)
- Permanent employment
- A responsible role with significant ownership and scope to shape your work
- Direct collaboration with experienced teams
- A modern, digital working environment
- A growing company in one of the most future-proof markets: cybersecurity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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