Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Senior Operations Supervisor managing daily donor operations and staff at Grifols' plasma center. Ensuring compliance with regulatory standards and enhancing donor experience.
Responsibilities
- Serves as acting leader in the absence of the Center Manager as assigned.
- Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
- Oversee donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
- Creates employee schedules to accommodate donor cycles.
- Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
- Compile and submit orders to vendors to meet determined inventory levels
- Keeps Center Manager informed of any irregularities within the center and provides action plans to improve and correct center deficiencies.
- Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
- Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
- Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
- Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
- Attends all required training sessions, staff meetings, etc.
- Ensures that accurate and thorough documentation of necessary records is performed.
- Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
- Submits timely and accurate reports as required by the Center Manager
- Assists in the control of center donor funds as determined by the Center Manager
- Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
- Maintains active communication with other service areas to ensure accurate documentation and quality.
- Leads by example in promoting a culture of safety, teamwork, and accountability.
- Reports all unsafe situations or conditions to area lead, supervisor or manager.
Requirements
- High school diploma or GED.
- Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
- CPR Certified
- Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
- Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.
- Exceptional customer service skills.
- Proficient in speaking and writing English, with legible handwriting.
- Ability to understand, explain, and follow SOP’s and protocols.
- Ability to work flexible scheduling to meet business needs.
- Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Benefits
- This position is eligible to participate in up to 15% of the company bonus pool.
- We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement.
- We are committed to offering our employees opportunities for professional growth and career progression.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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