Store Manager at Marni overseeing operations to maximize sales and profitability. Engaging in customer service and personnel development within an artistic environment.
About the role
- Helpline Manager leading Peer Support Helpline operations to provide compassionate support in St. Louis LGBTQIA+ community. Supervising staff and ensuring program effectiveness with scheduled coverage.
Responsibilities
- Oversee daily operations of the Peer Support Helpline
- Supervise helpline associates/operators
- Maintain helpline hours, schedules, and shift coverage
- Review call logs and program data to identify trends and community needs
- Recruit, onboard, and train new peer counselors
- Provide coaching, feedback, and regular check-ins with operators
- Facilitate team meetings, call debriefs, and training sessions
- Maintain helpline protocols, documentation, and systems
- Coordinate with internal teams/departments on outreach, resources, and reporting
- Serve as a Helpline Operator at least one helpline shift per week
Requirements
- 3–5 years of experience in program coordination, people management, product management, team leadership, or a related field
- Strong communication, facilitation, collaboration, and relationship-building skills
- Ability to manage operations, scheduling, and program systems
- Commitment to LGBTQIA+ affirming and community-centered care
- High empathy, emotional intelligence, and emotional maturity
- Strong active listening, conflict resolution, organizational and time management skills
- Proficiency with Google Drive, Gmail, and Google Calendar
- Ability to work evening/weekend hours as required by events/meetings and helpline emergencies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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